FAQs
As our customer, you represent that you own or have secured all necessary rights in all designs and other materials that you are submitting to custom.imperial1916.com for use in the creation of your products. Specifically, you warrant that the use of those designs and other materials by custom.imperial1916.com in fulfillment of your order will not violate the trademarks, copyrights, patents, or other intellectual property of any other party (including any party’s right of privacy or publicity). Accordingly, you agree to indemnify custom.imperial1916.com and to hold it harmless from any loss, liability, costs, and expenses from any claim, lawsuit, or other action arising out of or relating to custom.imperial1916.com's use of those designs and other materials in connection with the fulfillment of your order.
If we cannot produce your order due to trademark or licensing issues with your logo, your order will be refunded minus a 5% restocking fee.
No, there are no minimum orders required to order from custom.imperial1916.com. Whether you're ordering a single cap or t-shirt with your logo, or a larger bulk order, we're happy to fulfill it.
Ordering & Customization
No, there are no minimum orders required to order from custom.imperial1916.com. Whether you're ordering a single cap or t-shirt with your logo, or a larger bulk order, we're happy to fulfill it.
No, there are no logo setup fees when ordering from custom.imperial1916.com. Our pricing is all-inclusive, covering everything from logo file setup to shipping—no hidden fees or extra costs!
Yes, the prices on custom.imperial1916.com include embroidery for one logo in a single location on the cap. Please note that if you require additional embroidery locations, there will be an extra fee for each additional placement.
We do not provide samples prior to production at custom.imperial1916.com. However, if there are any issues with the embroidery or printing quality of your logo, we will notify you and offer an edited version for your approval. We recommend that you carefully review the cap or t-shirt you create in our builder to ensure it meets your expectations.
If you'd like to see a physical example before placing a bulk order, we suggest ordering a single piece to ensure you're completely satisfied with the final product.
Due to our fast production process at custom.imperial1916.com, orders cannot be canceled once they are placed. To avoid any issues, please double-check your details before confirming your order.
In the rare case that we are unable to produce your order due to trademark or licensing issues with your logo, we will issue a refund minus a 5% restocking fee.
As our customer, you represent that you own or have secured all necessary rights in all designs and other materials that you are submitting to custom.imperial1916.com for use in the creation of your products. Specifically, you warrant that the use of those designs and other materials by custom.imperial1916.com in fulfillment of your order will not violate the trademarks, copyrights, patents, or other intellectual property of any other party (including any party’s right of privacy or publicity). Accordingly, you agree to indemnify custom.imperial1916.com and to hold it harmless from any loss, liability, costs, and expenses from any claim, lawsuit, or other action arising out of or relating to custom.imperial1916.com's use of those designs and other materials in connection with the fulfillment of your order.
If we cannot produce your order due to trademark or licensing issues with your logo, your order will be refunded minus a 5% restocking fee.
No, the white background will not be included! By default, we remove backgrounds from most logos, unless you specifically request for it to be retained.
If you'd prefer to remove the white background yourself during the order process, simply select your design after placing it on your chosen cap, then use the "Remove Color" option and select the corresponding color tile to remove the background.
For step-by-step guidance, check out this helpful video:
If your coupon code isn’t working, try the following steps:
- Make sure you’re using the code on the correct site. Coupon codes for imperial1916.com and custom.imperial1916.com are site-specific.
- Confirm that your order meets the coupon’s requirements (e.g., a minimum purchase amount for discounts or free shipping).
- Check the expiration date to ensure the coupon is still valid.
If you’ve verified all of the above and the code still isn’t working, feel free to contact us at [email protected] for further assistance.
No, the white background will not be included! By default, we remove backgrounds from most logos, unless you specifically request for it to be retained.
If you'd prefer to remove the white background yourself during the order process, simply select your design after placing it on your chosen cap, then use the "Remove Color" option and select the corresponding color tile to remove the background.
We do not provide samples prior to production at custom.imperial1916.com. However, if there are any issues with the embroidery or printing quality of your logo, we will notify you and offer an edited version for your approval. We recommend that you carefully review the cap or t-shirt you create in our builder to ensure it meets your expectations.
If you'd like to see a physical example before placing a bulk order, we suggest ordering a single piece to ensure you're completely satisfied with the final product.
Pricing & Discounts
Coupon codes for imperial1916.com and custom.imperial1916.com are exclusive to the website they are advertised on, unless otherwise specified. Be sure to use the appropriate code for the specific site you're shopping on.
If your coupon code isn’t working, try the following steps:
- Make sure you’re using the code on the correct site. Coupon codes for imperial1916.com and custom.imperial1916.com are site-specific.
- Confirm that your order meets the coupon’s requirements (e.g., a minimum purchase amount for discounts or free shipping).
- Check the expiration date to ensure the coupon is still valid.
If you’ve verified all of the above and the code still isn’t working, feel free to contact us at [email protected] for further assistance.
Shipping & Delivery
Once your order is placed, you'll receive an invoice with a ship-by date, which is the latest date your custom order will be shipped. This information is located in the top right corner of your order confirmation.
If you need your order sooner, you can select expedited shipping during checkout.
For any updates or questions regarding your order, please contact our team at [email protected], and we’ll be happy to assist.
After placing your order, you'll receive an invoice that includes a ship-by date, which is the latest date your order will be shipped. This date can be found in the top right corner of your order confirmation.
If you need your order sooner, expedited shipping options are available at checkout.
For updates or inquiries about your order, feel free to contact our team by email at [email protected], and we’ll be happy to assist.
Yes, expedited shipping is available at checkout for faster delivery on custom.imperial1916.com. However, please note that this option only speeds up shipping and does not affect the production timeline of your order.
After placing your order, you'll receive an invoice with a ship-by date, which represents the latest possible shipping date. This date can be found in the top right corner of your order confirmation.
For order updates or assistance, feel free to email our team at [email protected].
At this time, custom.imperial1916.com only ships within the continental United States. Unfortunately, we do not offer shipping to Canada or other international locations.
If your order is past the estimated delivery date, first track your shipment using the tracking number provided in your confirmation email.
If your package was marked as delivered but hasn’t arrived, we recommend waiting 48 hours after the delivery notification before reaching out. After that, please contact our customer service team at [email protected], and we’ll assist you in resolving the issue.
Returns & Refunds
Since we create custom headwear and t-shirts, every item is carefully inspected for quality and accuracy before shipping. As a result, customized items cannot be returned unless there is a manufacturing error or product defect. Refunds or exchanges must be requested within 30 days of receiving your order.
We want to ensure your order is made exactly the way you want it! Please double-check all details—such as spelling, dates, and names—before submitting your order. Unfortunately, once an order is placed, it cannot be canceled or changed, as it goes straight into production.
If you have questions about your logo or any other details before placing your order, feel free to contact us at [email protected].
Design Guidelines
To ensure the highest quality embroidery for your designs, please keep the following tips and limitations in mind when submitting your artwork:
- Minimum height for satin stitch letters- 3/16 of an inch tall. This means the smallest letter if using upper and lower case must be 3/16 of an inch.
- Letters with borders, minimum height is 3/8 of an inch tall. The border needs to be at least 1/16 of an inch thick. Any smaller will not register well.
- 3D letters minimum height is 7/16 of an inch. The column of each letter must be 3/16” in width. The letters must be spaced about 1/8 of an inch apart to get foam out from between the letters. No letter can have a column stitch of more then ½ an inch. If wider then this, the foam will flatten out because of the stitch type that we must use. Try to stay away from serif lettering. The best type of lettering is a script or a bold font.
- Shadowed lettering usually the top lettering needs to be ¼ of an inch tall or more. Shadow needs to be 1/16 of an inch thick for best registration.
- The number of lines and letters on a design will depend on how big the design is. When looking at a design to see if it may work on a hat, please take into account the font size.
Back Arched Block
Back Straight Block
Side Block
Back Arched Script
Back Straight Script
Side Script
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